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Magazine Name : Quality Management Journal
Year : 2008Volume number : 15Issue:02
Product Liability: Beyond Loss Control- An Argument For Quality Assurance(Article) Subject:
Compliance
,
Liability
,
Litigation
,
Management
Author:
Thomas
Boehm
Jaffrey M.
Ulmer
page:
07
-
19
An Exploratory Study Of The Impact Of The Capability Maturity Model On The Organizational Performance Of Indian Software Firms(Article) Subject:
Capability Maturity Model
,
Indicators Of Organizational Performance Maturity Levels
Author:
P.
Padma
L S
Ganesh
page:
20
-
34
Determinents Of Customer-Perceived Service Quality In Fast-Food Restaurants And Their Relationship To Customer Satisfaction And Behavioral Intentions(Article) Subject:
Customer Behavior
,
Customer Service Quality
,
Employee Behaviors
,
Fast Food
Author:
Hong
Qin
Victor R.
Prybutok
page:
35
-
50
Using Qualitative Data To Learn About Customer Needs: Understanding Employer Desires When Designing An Mba Program(Article) Subject:
Qualitative Methods
,
Understanding Customer Needs
,
Verbal Data
Author:
Steven
Hillmer
Canan
Kocabasoglu
page:
51
-
63