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Magazine Name : Quality Management Journal

Year : 2008 Volume number : 15 Issue: 02

Product Liability: Beyond Loss Control- An Argument For Quality Assurance (Article)
Subject: Compliance , Liability , Litigation , Management
Author: Thomas Boehm      Jaffrey M. Ulmer     
page:      07 - 19
An Exploratory Study Of The Impact Of The Capability Maturity Model On The Organizational Performance Of Indian Software Firms (Article)
Subject: Capability Maturity Model , Indicators Of Organizational Performance Maturity Levels
Author: P. Padma      L S Ganesh     
page:      20 - 34
Determinents Of Customer-Perceived Service Quality In Fast-Food Restaurants And Their Relationship To Customer Satisfaction And Behavioral Intentions (Article)
Subject: Customer Behavior , Customer Service Quality , Employee Behaviors , Fast Food
Author: Hong Qin      Victor R. Prybutok     
page:      35 - 50
Using Qualitative Data To Learn About Customer Needs: Understanding Employer Desires When Designing An Mba Program (Article)
Subject: Qualitative Methods , Understanding Customer Needs , Verbal Data
Author: Steven Hillmer      Canan Kocabasoglu     
page:      51 - 63